Refund Policy

We strive to provide meaningful and rich tarot experiences. Our refund policy is designed to be fair and transparent regarding our digital goods.

Failed or Stuck Readings

If you pay for a reading but our system fails to generate it due to a server error, timeout, or AI hallucination, our automated system will automatically mark the payment as refunded and return a free credit to your account within 24 hours. If it does not, contact us for a manual refund.

Completed Readings

Because our service provides immediate access to digital, highly personalized generated content, completed readings are non-refundable. Once a reading has been successfully generated and delivered to your dashboard, we cannot issue a refund simply because the content of the reading was not what you expected.

Tarot is a mirror, and sometimes the messages reflect challenges we must face. If you experience technical faults (like missing text or garbled formatting) in a completed reading, we will gladly re-generate it for you.

Contact

To request a refund for a technical failure or double-charge, please reach out to us with the email address associated with your account and the specific date of the transaction.